Frequently Asked Questions
I upgraded to Safari 5.1 and am running a Snow Leopard OS. Is there anything I can do to make Tooth Atlas v6.4 work on my computer until v6.5 is released?
Yes. We recommend running Tooth Atlas v6.4 in Firefox 3.6.
You can download Firefox 3.6 here. If you already have a newer version of Firefox and would like to keep the current version in addition to downloading 3.6, you will need to rename your current version of Firefox in your Applications folder.
I have Tooth Atlas 6.4 on Mac and I can't see the 3D models or graphics anymore...
Tooth Atlas 6.4 is not supported on Safari 5.1 or Mac OS X Lion (both were released in late July).
If you've recently made either of these upgrades, you might notice certain interactive graphics are no longer visible.
A new version of Tooth Atlas (version 6.5) will be released in early September.
Tooth Atlas 6.5 will work on both Mac OS X Lion and Safari 5.1.
If you have Tooth Atlas 6.4 and would like to upgrade to Tooth Atlas 6.5, please contact support@ehuman.com.
How do I skip the java security popup window?
Mac users may find themselves continually being prompted to allow java content to run on their computer.
You might find that the popup windows happen less often if you choose NOT to always allow content from this publisher.
This appears to be a bug in the new java plugin. We are hoping this issue will be solved soon.
What's the best way to use Tooth Atlas 6.5 on a Mac?
The new version of Tooth Atlas uses a separate window to display various interactive content.
For best results we recommend making your browser a little smaller and moving it away from the left side of the screen.
(use a 3D models page to get a wide window)
You can also choose from three window sizes on the Table of Contents page (Mac only):
When I try to register my Atlas, the Activation window disappears after about 30 seconds...
The easiest way to solve this issue is to register your Tooth Atlas from either the Comparisons page or Morphology page.
To navigate to one of these pages, choose a tooth from the Table of Contents then choose Comparisons or Morphology from the top of the page.
This issue will only occur for users with certain, outdated java versions. (Java versions 1.6.0_27 and above should not experience this issue)
Windows users:
When using the Atlas, I sometimes recieve a message resembling "ActiveX blocked".
If this message occurs, please make the following change in Internet Explorer; In the 'Tools' menu select 'Internet Options'/'Advanced' tab/scroll down to 'security'. Make sure that 'Allow active content to run in files on My Computer' is selected. Click Apply and re-open the Atlas to ensure the changes have taken effect.
I'm experiencing excessive loading times and my browser freezes occasionally...
Increase Java memory settings:
Empty Safari Cache:
Safari -> Empty Cache...
(or COMMAND-OPTION-E)
When I try to access some of the features of the software I receive the message; "You have no more days left on your license".
This message appears once the 14 day trial period is over and the software has not been correctly registered. This message may also appear if modifications have been made to the host machine. If you have not registered your product, please do so. If you are unable to access the internet, or if you have already registered, please contact our Support office, via the information above for assistance.
How do I skip the box that asks if I want to run AtiveX content on my computer?
You can skip this warning by enabling the following check box on Internet Explorer:
Internet Options -> Advanced -> Security -> Allow active content to run in files on My Computer