Frequently Asked Questions
Due to new security settings on Mac OSX 10.7 Lion and Mac OSX 10.8 Mountain Lion, users will have to take a few steps in order to use their Tooth Atlas software.
1. By default Mountain Lion disables the ability to install some 3r
Due to recent Java security updates the following steps may be necessary:
1. Revert to an older Java version.
1) Download and install Mozilla Firefox web browser, available for free at Mozilla.org
While going through the installation process on my mac the progress bar freezes while "Writing Files" and doesn't go any further...
Occasionally, the Tooth Atlas appears to get stuck during installation. . The installation bar does not appear to move and simply says "validating package" or "writing files". The program will stay like this without indicating any progress in the progress bar for 15-20 minutes and then it will move on to the next step in the installation process. We suggest giving the program at least 20 minutes to move past this point. If you continue to experience difficulties after this 20 minute period please feel free to contact us.
Please upgrade to the latest Tooth Atlas to avoid technical difficulties. Tooth Atlas 6.4 is not supported on Safari 5.1 or Mac OS X Lion.
Mac users may find themselves continually being prompted to allow java content to run on their computer.
You might find that the popup windows happen less often if you choose NOT to always allow content from this publisher.
This appears to be a bug in the new java plugin. We are hoping this issue will be solved soon.
The new version of Tooth Atlas uses a separate window to display various interactive content.
For best results we recommend making your browser a little smaller and moving it away from the left side of the screen.
(use a 3D models page to get a wide window)
You can also choose from three window sizes on the Table of Contents page (Mac only):
The easiest way to solve this issue is to register your Tooth Atlas from either the Comparisons page or Morphology page. To navigate to one of these pages, choose a tooth from the Table of Contents then choose Comparisons or Morphology from the top of the page.
If this message occurs, please make the following change in Internet Explorer; In the 'Tools' menu select 'Internet Options'/'Advanced' tab/scroll down to 'security'. Make sure that 'Allow active content to run in files on My Computer' is selected. Click Apply and re-open the Atlas to ensure the changes have taken effect.